Privacy Policy

Last updated: Sunday, 26 April 2026

1. Introduction

At Spectabuild, we respect your privacy and are committed to handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, make an enquiry, or engage our building inspection services. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Information We Collect

We only collect the information we need to deliver our services effectively.

Personal Information:

  • Full name

  • Phone number

  • Email address

  • Property address

  • Booking and inspection details

  • Photographs of the property

Inspection & Report Information

Our reports may include:

  • Owner names

  • Details relating to building defects

  • Information relevant to legal disputes or insurance claims

3. How We Collect Your Information

We collect your information when you:

  • Submit a contact or booking form via our website

  • Communicate with us via phone or email

  • Engage us to carry out a building inspection

  • Provide details required for reporting and service delivery

We may also collect limited website usage data through analytics tools.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes

  • Schedule and conduct building inspections

  • Prepare and deliver inspection reports

  • Communicate with you throughout the service process

  • Maintain internal records and job history

  • Improve our services and website performance

  • Send marketing communications (only if you have opted in)

5. Website Analytics

Our website uses Google Analytics 4 to understand how visitors use our site and to improve user experience.

This may collect anonymised data such as pages visited, time on site, and general location data. This information does not personally identify you.

6. Payments

Payments for Spectabuild services are processed offline directly with your inspector. We do not collect or store payment card details through our website.

7. Disclosure of Information

We may share your information where necessary to deliver our services, including:

  • Builders, agents, or relevant third parties

  • Contractors or specialists involved in your inspection

  • Other parties directly related to your project

This will only occur with your consent or where required to complete the service.

We do not sell, rent, or trade your personal information.

8. Data Storage & Security

Your information is stored securely within:

  • Internal business systems

  • CRM platforms

  • Local digital storage

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

9. Access & Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated.

To make a request, please contact us using the details below.

10. Third-Party Services

We may use trusted third-party tools (such as analytics platforms or CRM systems) to support our operations. These providers are required to handle your information securely.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Spectabuild
info@spectabuild.com.au

13. Complaints

If you believe your privacy has been breached, please contact us and we will investigate your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).